RETURN, REFUND & CANCELLATION POLICY
All custom orders are created with care and attention to detail. Please review our policy before placing an order.
Cancellations & Refunds
Customers have 24 hours from the time of purchase to cancel their order and receive a 100% refund. After the 24-hour cancellation window, cancellations and refunds will not be accepted. Once the customization service has been completed, all sales are final.
Customization Defects & Repairs
Customers must report any issues within 72 hours of receiving their order. Repairs are offered only for defects in the customization that are determined to be a result of our workmanship. We do not offer repairs for damage caused by improper handling, normal wear and tear, or circumstances beyond our control.
Shipping Damage & Responsibility
We are not responsible for damage, loss, or mishandling that occurs during the shipping process. Customers are responsible for shipping costs associated with sending items to us for approved repairs and having them shipped back.
Handcrafted Items
Each pair is individually customized and embellished. Minor variations may occur due to the handmade nature of our products.
By placing an order, you acknowledge and agree to these terms.